It is imperative to have effective communication as a part of a successful business. Every day you are more than likely to communicate with other employees, customers, and coworkers. And among the 7 c’s of communication, we learn about how to be courteous to all of them. When you are polite and care about other people’s feelings you can ultimately reduce the chance of arguments, misunderstandings, and miscommunication.
Courtesy in Business Communication
Of course, courtesy happens to be a part of the 7 c’s of communication, concise, clear, complete, correct, concrete, and coherent are also a part of the 7 c’s. When you have courtesy in business communication it involves the act of showing respect to other people in the workplace. That means you are being polite through either verbal or written communication.
In order to accomplish this you have to really pay attention when someone is speaking to you and listen to what they have to say, always taking their opinions and feelings into consideration. When business communication involves everyone being courteous it can build stronger relationships within the workplace. Employees and coworkers will then begin to trust one another more because you are showing them respect.
Examples of Courtesy
You should always be courteous within all of your business communications and some examples of that are:
# Group Meetings: You can show that you’re being courteous in a group setting by being prepared for every meeting, checking agenda items, bringing all of your necessary notes, and actively participating in the discussions that take place.
# Person-to-Person Conversations: Be courteous by always carefully listening to the person you are communicating with one on one. Never multitask while having a conversation, for example, don’t read through paperwork while they are speaking.
# Text Messages: This type of communication is short, sweet, and to the point. You should always keep the person you’re talking to’s time in mind and to keep from causing any confusion you should practice good grammar.
# Email Communication: Always think about how your tone may sound to the person reading your email. And you should respond in a timely fashion not leaving the sender waiting to hear back from you.
# Video Chat: Keep your attention on the video chat taking place, and reframe from multitasking on your phone while you are chatting with someone. Always keep the camera pointed at you so they can see you clearly.
# Formal Written Communication: Check your written communication for good grammar and spelling errors.
# Communicating With Customers: Never forget to use effective customer service skills when dealing with customers. That includes being respectful, polite, and understanding.
In Summary
Courtesy is a big part of the 7 c’s of communication and it can help you develop strong, long-lasting relationships with your employees, coworkers, and customers. It’s one of the most important c’s of all of the 7 c’s of communication. It allows respect to flow from person to person, keeping the environment healthy and calm.
